Warranty

Maintaining and protecting your home is a big job! Our full-time Customer Service Team is dedicated to providing you with the very best service and quality assistance, both during and after the close of your new home.

During your Homeowner Orientation you will be introduced to the Customer Service Manager and the B. Alan Homes “HomeProfile Warranty Program.”   Using web-based technology, our HomeProfile Program enables you, the homebuyer, to maintain, manage and archive all the different materials, subcontractors, documents, contracts, and service issues that were used specifically in your home for your continued protection. The structure warranty is guaranteed for 10 years!

B. Alan Homes will provide you with a state-of-the-art personalized binder, CD-ROM, and an online account. Each HomeProfile will include:

• All use and care manuals for every system, product and features in your home
• All Contract documents and change orders
• Home Owner Association documents and/or Covenants, Codes & Restrictions for your neighborhood
• Floor Plans and Homesite Plan
• Any other home or community information that may assist you

In addition to viewing your home information in your on-line or hard-copy binder account, HomeProfile also gives you the ability to submit your service or warranty requests online. Once submitted, our Customer Service Representative is notified via email. B. Alan Homes is then able to access your HomeProfile account in order to:

• Manage service requests accurately
• Create work orders for subcontractors to resolve issues promptly
• Provide notes to your Customer Service Account to keep you informed as to the status of your request

B. Alan Homes does not honor the 2-10 Warranty Program, like most builders in Arizona, simply because we want to offer the very best service in the industry. There are no affiliated warranty inspectors that you must pay to have inspect your home to deem it eligible to receive warranty coverage—we want to make finding solutions simple, precise, and cost-free!

With a full one-year builder’s warranty, a two-year system's warranty, and a continued manufacture’s warranty program, B. Alan Homes firmly stands by our claim to offer the most comprehensive warranty program in Arizona.

For a more thorough understanding of the warranty services offered by B. Alan Homes, contact our Customer Service Manager or speak with one of our Sales Representatives.  In a B. Alan Home, you are a part of family – and we’ll stand by our commitment to take care of your brand new home for the first decade!